Troubled by theft at your vacation park? Here's how to prevent it

Prevention is better than replacement: protect your inventory as well as your guest experience

Inventory gone missing? You're not the only one

More and more vacation parks are finding that not only small items are missing after a stay, but sometimes entire pieces of inventory. Think furniture, televisions, kitchen utensils or even mattresses that have disappeared without a trace. Often you don't discover it until cleaning or when the next guest arrives. And then it's too late.

The damage goes beyond the cost of replacement. Theft creates extra work, frustration and disrupts your park's daily schedule.

What are the implications for your park?

Theft sounds like a nasty incident, but it directly impacts your operation. Consider:

• Less available accommodations because a cottage without full furnishings is not rentable
• Extra pressure on your team to check, reorder and re-order
• Dissatisfied guests arriving in incomplete accommodations
• Hassle with insurance and risk of higher premiums

What starts with a disappearing light bulb can grow into a logistical and operational challenge you'd rather avoid.

What can you do to prevent theft?

Fortunately, there are ways to significantly reduce the risks. With clear communication, smart control and practical adjustments, you can keep the damage down. Here are six tips that really help.

1. Check at departure

After each stay, have a staff member perform a quick check based on an inventory list. That way you can quickly discover if anything is missing and avoid surprises for the next guest.

2. Use inventory lists at check-in and check-out

Work with digital or paper lists. With these, you can check with the guest on arrival and departure what is present. This provides clarity on both sides.

3. Ask for reliable guest information

Have guests confirm their information, such as name, address, phone number and e-mail address. The better the information, the easier it is to communicate or take action in case of damage or theft.

4. Install cameras in strategic locations

Camera surveillance at entrances, exits or receptions often works preventively. You show that you are monitoring and deter potential thieves.

5. Establish clear house rules

Let your guests know what you expect of them. Be clear about the fact that theft will not be tolerated and that there will be consequences.

6. Ask for a deposit

A deposit has a psychological inhibiting effect. Guests think twice before taking anything with them. Refunds can be made after a brief check upon departure.

Prevention is better than recovery

Inventory theft is annoying, but you can manage the risk well. By making clear agreements, keenly monitoring and including your team in this, you keep your vacation park professional and hospitable.

And the best part? You prevent a guest from ending their stay with complaints or your team from spending time and energy on unexpected recovery actions. With a little preparation, you ensure peace of mind, overview and satisfied guests. Every check-out anew.